How do I update my Windows computer after I change my AD password?

It is important to update all of your computers and devices after you have changed your UNH AD password. Although some applications that will prompt you for your new password there are occasions when you are not prompted and, without even knowing it, your device is making multiple attempts to connect to the UNH Network without success. After multiple unsuccessful attempts, your account will be locked as a security measure, designed to protect your account from unauthorized attempts.  

If your AD account is locked, contact the UNH IT Service Desk at 603-862-4242 or visit the Academic Technology Support Desk in the Dimond Library

Follow these steps to update your Windows computer:   

1.  For Windows Computers that you log in to with your UNH username and password

Once you have successfully changed your password:

If you are on campus on a wired connection or connected to the UNH Secure Wireless Network:

  • Lock your computer  (Ctrl+Alt+Del > Lock). Do not restart your computer yet
  • Unlock computer using your NEW UNH Password
  • Reboot your computer and log in with your new UNH Password

If you are Off Campus:

  • Log in to your computer with your OLD UNH password
  • Connect to the UNH VPN (Pulse Secure) with your NEW UNH password
  • Lock your computer (Ctrl+Alt+Del>Lock).  Do not restart your computer yet
  • Unlock computer using your NEW UNH Password
  • Reboot your computer and log in with your new UNH Password

 2.  For any Windows Computers that you use to connect to any UNH services

Clear the Credential Manager by following these steps:

  • Go to Start > Control Panel > Credential Manager OR  go to Start and type  “credential manager” and open Credential Manager from the results
  • Look for any items associated with UNH services
  • Click arrow next to each item and select to “remove from vault” or “remove”

If Windows Security window pops up when you open Outlook, be sure that your username is configured as, enter your new password, and check remember my credentials.

If your email has been migrated to exchangeonline, make sure your username is configured as []
If this does not work, use the following article to set up your account in outlook desktop application.

Check your browsers for saved passwords and clear them:

In Internet Explorer:   Go to Tools/Internet Options/General Tab/Browsing History/Delete make sure the box in front of saved Passwords is selected, click Delete
In Firefox:   go to Tools|Options|Security Tab|Click Saved Passwords and remove any that are associated with your UNH Account
In Chrome:   In the drop down menu on the right side of the address bar|go to Settings|then on the left go to the Settings again|on the right side at the bottom, go to Advanced Settings|Then go to Privacy|in the Passwords and Forms section go to Manage passwords

3. IF your UNH Password is saved in any applications on mobile devices, such as smartphones or tablets, update these devices with your new UNH password.

4. For any Macintosh computers, How  do I update my Macintosh computer after changing my AD Password  for instructions

For any computers or devices that connect to the UNH Secure Wireless Network
If you are having issues connecting to the wireless network after changing your password. Connect to UNH Public, open a browser and go to and run the wireless set up applet.   This will ensure that your wifi settings are configured with the most up to date certificates.

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