Outplacement Services for Displaced Employees: Attitudes of Human Resource Managers Based on Differences in Internal and External Delivery
With its popularity increasing and its costs to employees and organizations being significant, it would make sense that businesses have a good understanding of how effective outplacement counseling is. However, there is little empirical evidence available and this only focuses on the employees who have received outplacement counseling. This study identifies the opinions of HR executives in organizations that deliver outplacement counseling internal and externally. The quality of thirteen outplacement services were examined and showed that internal delivery was lacking. Further, it was found that neither internal not external delivery provide any form of evaluation. Many other interesting aspects were found and recommendations are given.