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Sales of Textbooks Continues to Climb

By Jody Record, Campus Journal Editor
October 3, 2007

Carolyn Kirkpatrick photo

Since Barnes and Noble took over the management of the UNH bookstore, textbook sales have increased significantly.

Addressing faculty concerns related to pricing and service are the two biggest reasons for the change, says store manager Sarah Hutz.

“We’ve been working hard with faculty to clear up any issues they might have had in the past,” Hutz says. “We’ve also made great improvements in letting them know the status of their orders, if something is out of stock—those kinds of things.”

Barnes and Noble has been managing the MUB-based store since 2001. At that point, sales of text books were about 60 percent. In 2006, that number had risen 12 percent with sales topping $3.35 million.

“In the past year, through many combined efforts, the percentage of faculty course orders at the UNH Bookstore increased to 72 percent. If we get that to 75 percent this year, Barnes and Noble will write a check for use at the UNH Library for $100,000 the first year it occurs during the contract term,” says Dave May, assistant vice-president of business affairs.

Hutz says the store is now better prepared to know where books are in the ordering cycle and that reordering services are “very fast.” What’s more, they have streamlined the ordering process for faculty, which can be done at the website.

Students can also order their books online.

When faculty members post their book lists, the bookstore puts them online the same day. The students can check to see if the books they need are in stock, how much they cost, and place their order all in one step.

“And we’ll box it up and have it ready when they come in,” Hutz says. “It makes the lines a lot shorter. We’re trying to streamline service for everyone.”

The bookstore is open Monday through Thursday from 8:30 a.m. to 6 p.m., Fridays from 8:30 a.m. to 4 p.m. and Saturday s from 11 a.m. to 4 p.m. The hours are extended at the beginning and end of each semester and during major campus events such as Parents’ Weekend and Home Coming.

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