Mobile Guidelines & Security

Using Mobile Devices @ UNH

UNH IT recognizes the value of mobile devices. In an effort to help clients we have collected information that will support accessing UNH resources while on campus. Keep the following in mind regarding support for your device:

  • UNH IT will provide configuration support for the secured UNH wireless network. Support for connecting to 3G or 4G networks and all other wireless networks should be directed to your carrier.
  • Basic configuration support will be provided for Exchange email, unh-highspeed wireless, and recommended security settings. For all other help visit manufacturer/provider websites to learn about specific features.
  • Mobile device manufacturers (Apple, Blackberry, etc.) release updates without prior notice that could impact your current functionality. UNH IT looks to the campus community to communicate and work with us when accessing UNH resources is impacted.
  • UNH IT Security recommends understanding USNH Security Policies to assure compliance on all mobile devices. Please review recommended security settings as available.

Read more and learn about device specifics: UNH IT: Mobile Devices and Applications

Security Basics for Mobile Devices

Choose brands and models of mobile devices that have the options referenced below. Use all available security options that your device offers:

  • Activate automatic locking of the device based on an inactivity time-out, holstering the device, etc.
  • Require password to unlock or turn on the device.
  • Use good password practices: do not share your password, do not use easily guessed passwords, follow university password policy whenever possible.
  • Activate self-erase or self-wipe option following entry of a number of incorrect passwords.
  • Activate the remote wipe option and learn how to execute it remotely.
  • Turn on “find my device” type of functionality, if available.
  • Activate encryption if possible.

It is a violation of policy to put restricted or sensitive university information in un-approved off-campus services, such as public cloud based services, that have not been reviewed for security through the standard IT Vendor Contracts Security Questionnaire, and covered by a strong contract that protects university information. Be alert for mobile apps that may use cloud based storage.

Report the loss or theft of a device that is used to access UNH data or services immediately.

  • During customary work hours, call 862-4242 for the IT Service Desk.
  • After hours, call Police Dispatch, 862-1427
  • Ask the Service Desk or Dispatcher to notify IT Security.

Using a Stronger Password on your iPad, iPhone, or iPod Touch

Owners of Apple iOS devices (iPads, iPhones, iPod Touch) are most likely familiar with setting a simple passcode lock on their device(s). By default, iOS passcodes are 4-digits in length. While these passcodes may be easy to remember, they are also easy to guess, and if your device is stolen, it doesn’t take long for thieves to crack them.

To setup a stronger passcode on your iOS device, follow these steps:

  1. Touch the Settings icon.
  2. Touch the General icon.
  3. Touch Passcode Lock.
  4. Enter your Passcode.
  5. Slide Simple Passcode to Off.
  6. Enter your Passcode.
  7. Enter a new Passcode, which can be a series of letters, numbers, or symbols.
  8. Touch Next and re-enter your new passcode.
  9. Touch Done.

For questions, contact the UNH IT Service Desk at 862-4242 or submit a question online.