Student Services

Technical Support for eUNH Online Courses - Spring 2014

Please Note:

Technical Support will not be available on Monday, January 20, 2014, as the University will be closed in observation of the Martin Luther King, Jr Holiday

Online:

https://itsupport.unh.edu/onlinelearning  

Submit a question 24 hours a day, 7 days a week and receive a response within one business day.

Phone:

1-603-862-4242

 Jan 13-19

Mon-Thurs7:30AM - 8:00 PM
Fri7:30AM - 5:00 PM
Sat10:00AM - 4:00 PM
Sun10:00 AM - 12:00 AM (midnight)

Jan 21 – May 16

Mon-Thurs7:30 AM - 10:00 PM
Fri7:30 AM - 5:00 PM
Sat10:00 AM - 4:00 PM
Sun10:00 AM - 12:00 AM (midnight)

In Person:

AT Service Center
Main Floor, Dimond Library

January 21 - May  16

Mon-Thurs8:00 AM - 10:00 PM
Fri8:00 AM - 5:00 PM
Sat10:00 AM - 4:00 PM
Sun10:00 AM - 12:00 AM (midnight)

All times are US & Canada Eastern Time.
Requests will be processed on the first business day following holidays and curtailments. 

On-Demand Help and Resources

If you have any questions on Blackboard, installing Silverlight, or using Tegrity, call (603) 862-4242 Monday through Friday between 7:30 am and 5:00 pm or submit a question https://itsupport.unh.edu/onlinelearning/ 24 hours a day, 7 days a week and receive a response within one business day.

You can find online documentation and video tutorials for Blackboard at http://it.unh.edu/bbhelp

Information and Help for Lecture Capture with Tegrity is at the Lecture Capture site.

Academic Honesty

UNH, like all schools and colleges, has a code of ethics that sets penalties for academic dishonesty.  You can find information on UNH policies and student rights, rules, and responsibilities by click on the link below.
http://www.unh.edu/student/rights/

Books and UNH Booklist

Your faculty may have chosen to list the books used in your course in the syllabus, or using the UNH Booklist tool. You can find the UNH Booklist tool through tools on your MyUNH tab in Blackboard or directly at https://booklist.unh.edu/

Check out Finding Your Textbooks for information on how to use the Booklist tool.

Disability Services

The University is committed to providing students with documented disabilities equal access to all university programs and facilities.  If you think you have a disability requiring accommodation, you must register with Disability Services for Students (DSS) at (603) 862-2607 or visit them in MUB 118.  For more information, please visit the DSS Web site at http://www.unh.edu/disabilityservices

University Library Resources

LIBRARY RESOURCES FOR ONLINE COURSES
The UNH Libraries offer a multitude of resources that are available remotely to students and faculty who come infrequently or not at all to campus.  They include:
Over 450 databases, many of which are full-text  or partially full-text, on subjects covering all of our curriculum.  The list of databases is here http://www.library.unh.edu/researchtools/databases/
Interlibrary Loan services which can provide articles which UNH does not own, scanned and posted to users’ accounts https://uofnewhampshire.hosts.atlas-sys.com/illiad/logon.html
A document delivery service which can provide articles which UNH owns in paper but not online as well as book chapters http://www.library.unh.edu/services/document-delivery.shtml
RefWorks, a web-based citation management and bibliography creation tool which allows users to export references from the libraries’ databases, store them in folders and produce bibliographies using all the major citation styles http://www.library.unh.edu/reference/refworks.shtml
Library guides on many subjects which can suggest sources and help students begin research on their topics http://libraryguides.unh.edu/
Help Using the Library http://www.library.unh.edu/reference/gethelp.shtml gives students access to reference help via email, text messaging and instant messaging as well as by phone.
Please contact the Reference Department at reference [dot] desk [at] unh [dot] edu or 862-1544 for more information.

The UNH Libraries offer a multitude of resources that are available remotely to students and faculty who come infrequently or not at all to campus.  

They include:

Please contact the Reference Department at reference [dot] desk [at] unh [dot] edu or 862-1544 for more information.

Parker Media Lab (PML)

The Parker Media Lab has multimedia stations and expert support for digitizing and editing audio, video, scanning and manipulating images, and creating presentations. This facility is equipped to provide for repair, duplication, transfer, conversion and preservation of media materials in most popular audio and video formats. For more information, visit the Parker Media Lab site.

Robert J. Connors Writing Center

The Connors Writing Center provides free writing assistance to students and members of the UNH community in a no-pressure environment. Our highly skilled peer consultants have backgrounds in many different academic disciplines and are trained to work with students on all forms of writing during any stage of the writing process. http://www.unh.edu/writing/cwc/

EXTRA