Technical Support for Online Courses
UNH IT/Service Desk: 603-862-4242
The UNH IT/Service Desk is open Monday – Friday from 7:30am – 5:00pm (EST).
When the Service Desk closes, calls to 603-862-4242 are routed to the Academic Technology Service Center in Dimond Library where they will be answered in the order they are received on the following schedule:
Monday – Thursday from 5:00pm – 10:00pm
Saturday from 10:00am – 4:00pm
Sunday from 10:00am – 6:00pm
Complete the online learning web form to request support for any online course.
On-Demand Help and Resources
If you have any questions on Blackboard, installing Silverlight, or using Tegrity, call (603) 862-4242 Monday through Friday between 7:30 am and 5:00 pm or submit a question https://itsupport.unh.edu/onlinelearning/ 24 hours a day, 7 days a week and receive a response within one business day.
You can find online documentation and video tutorials for Blackboard at http://it.unh.edu/bbhelp
Information and Help for Lecture Capture with Tegrity is at the Lecture Capture site.
UNH, like all schools and colleges, has a code of ethics that sets penalties for academic dishonesty. You can find information on UNH policies and student rights, rules, and responsibilities by click on the link below.
Books and UNH Booklist
Your faculty may have chosen to list the books used in your course in the syllabus, or using the UNH Booklist tool. You can find the UNH Booklist tool through tools on your MyUNH tab in Blackboard or directly at https://booklist.unh.edu/
Check out Finding Your Textbooks for information on how to use the Booklist tool.
The University is committed to providing students with documented disabilities equal access to all university programs and facilities. If you think you have a disability requiring accommodation, you must register with Disability Services for Students (DSS) at (603) 862-2607 or visit them in MUB 118. For more information, please visit the DSS Web site at http://www.unh.edu/disabilityservices
University Library Resources
The UNH Libraries offer a multitude of resources that are available remotely to students and faculty who come infrequently or not at all to campus.
- Over 450 databases, many of which are full-text or partially full-text, on subjects covering all of our curriculum. The list of databases is here http://www.library.unh.edu/researchtools/databases/
- Interlibrary Loan services which can provide articles which UNH does not own, scanned and posted to users’ accounts https://uofnewhampshire.hosts.atlas-sys.com/illiad/logon.html
- A document delivery service which can provide articles which UNH owns in paper but not online as well as book chapters http://www.library.unh.edu/services/document-delivery.shtml
- RefWorks, a web-based citation management and bibliography creation tool which allows users to export references from the libraries’ databases, store them in folders and produce bibliographies using all the major citation styles http://www.library.unh.edu/reference/refworks.shtml
- Library guides on many subjects which can suggest sources and help students begin research on their topics http://libraryguides.unh.edu/
- Help Using the Library http://www.library.unh.edu/reference/gethelp.shtml gives students access to reference help via email, text messaging and instant messaging as well as by phone.
Please contact the Reference Department at reference [dot] desk [at] unh [dot] edu or 862-1544 for more information.
Parker Media Lab (PML)
The Parker Media Lab has multimedia stations and expert support for digitizing and editing audio, video, scanning and manipulating images, and creating presentations. This facility is equipped to provide for repair, duplication, transfer, conversion and preservation of media materials in most popular audio and video formats. For more information, visit the Parker Media Lab site.
Robert J. Connors Writing Center
The Connors Writing Center provides free writing assistance to students and members of the UNH community in a no-pressure environment. Our highly skilled peer consultants have backgrounds in many different academic disciplines and are trained to work with students on all forms of writing during any stage of the writing process. http://www.unh.edu/writing/cwc/
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