FAQs

UNH Library

Frequently Asked Questions

 

Common FAQs

Does UNH have a payment plan?
Yes, UNH offers an interest-free monthly payment plan through Tuition Management Systems. This plan allows the total expenses for the semester to be spread over 5 monthly payments. Enrollment is required for each semester. Please call TMS at (800) 722-4867 for more information (see also Monthly Payment Option.) This option is for degree students only.

What are Pending Items?
Pending items are anticipated credits that appear on your billing statement. These pending items are used to offset the balance due on your account. They may be loans or scholarships which have not yet arrived or monthly payments which are not yet due. Pending items may require further action. For more information, see Financial Aid on Your Account.

How do I get financial aid?
The financial aid process begins by filling out the Free Application for Federal Student Aid (FAFSA). Please contact the UNH Financial Aid Office for information on receiving financial aid.

What if I don't pay or pay late?
Non-payment can result in late fees and may result in students being disenrolled from classes. Late fees are based on the amount of the outstanding balance - 5% of the billed amount or $250 (whichever is lower). Any outstanding balance could cause a financial hold which prevents registration and the mailing of transcripts and diplomas.

How do I avoid being charged a late fee?
Late fees are assessed to accounts that still show an amount due after the payment due date. All payments and correspondence must be received by the due date to avoid late fees. If you are not paying the "Pay This Amount" balance on your tuition bill, you must complete the Account Change Form to inform us of your changes. Backup documentation is required for deductions.

Why doesn't college work-study appear as a credit on my bill?
College Work-Study funds are paid biweekly throughout the semester based on the number of hours worked by a student in a work-study job. College work-study funds cannot be used for financial clearance, nor can they be used as pending credits to pay tuition bills. Students are expected to budget these earnings for other educational or living expenses.

How do I request a refund for a credit balance?
Students whose actual payments exceed their charges may request a refund from UNH Business Services any time after receipt and settlement of the tuition bill, providing all monthly payments have been received and loan notes and loan checks have been signed. All refunds are made in the student's name unless the credit is the result of a Parent PLUS loan. PLUS credits are refunded to the parent borrower. Payments made by credit card will be refunded back to the credit card, not issued by check. It is the student's responsibility to initiate a refund request. A refund request form is available through the Webcat/Services tab in Blackboard/MyUNH. Refunds through this form will be sent by direct deposit to the student's savings or checking account. Please allow two weeks for processing of refund requests.

Note: Federal funds may not be disbursed to student accounts any earlier than 10 days before the start of classes.

For information on PLUS Loan refunds, please link to Policies & Procedures page.

What are the most common causes preventing students from being financially clear?

Durham Undergraduates

When are payments due?
For 2014-2015, the payment due date for the fall tuition bills is August 7, 2014 and spring tuition bills are due December 11, 2014. Monthly billing statements are issued if accounts show a balance due, and payment is due monthly upon receipt. Check Billing & Payment for more information.

How can I pay my bill?
UNH accepts personal checks, electronic checks, bank checks, money orders, and credit cards. A non-refundable service charge of 2.75% will be added for all credit card transactions. Cash must be delivered in person only. Wire transfer is also available. Contact Business Services for account information. Please note: Business Services may process checks electronically.

Graduate Students

When are payments due?
Tuition and fees are due in full each semester by the first day of classes. Monthly billing statements are issued if accounts show a balance due, and payment is due monthly upon receipt. Telephone bills for long-distance charges are sent to students who use the university telecom system, and payment is due monthly upon receipt.

How can I pay my bill?
UNH accepts personal checks, electronic checks, bank checks, money orders, and credit cards. A non-refundable service charge of 2.75% will be added for all credit card transactions. Cash must be delivered in person only. Wire transfer is also available. Contact Business Services for account information.

I have an assistantship - may I use payroll deductions to pay my balance?
Yes. Graduate students who receive a University paycheck may use payroll deduction. A form is completed each semester, giving the Payroll Office permission to deduct a specific amount based on your account balance. Please submit your form prior to the start of the semester - deductions will not automatically carry over to a new semester (see Payroll Deduction Form).

UNH Law

When are payments due?
For 2014-2015, the payment due date for the fall tuition bills is August 7, 2014 and spring tuition bills are due January 16, 2015. Monthly billing statements are issued if accounts show a balance due, and payment is due monthly upon receipt. Check Billing & Payment for more information.

How can I pay my bill?
UNH accepts personal checks, electronic checks, bank checks, money orders, and credit cards. A non-refundable service charge of 2.75% will be added for all credit card transactions. Cash must be delivered in person only. Wire transfer is also available. Contact Business Services for account information.

UNH Manchester

For information regarding UNH Manchester student accounts, please visit the UNHM Common FAQs web site.

Online Billing & Payment

UNH uses an online billing system for all active students. Students view their bills and student accounts through Blackboard/MyUNH. They also have the option of setting up Parent Portal accounts for parents and others to access their accounts. When new bills are ready, UNH sends email notifications to the student's university-assigned email address and to the email addresses of Parent Portal account holders.

Students and families are able to submit payments through a secure online system which is handled through a third-party vendor (Nelnet Business Solutions – QuikPAY). Payments may be made online by check or credit card, or the bill can be printed and mailed with payment. A non-refundable service charge of 2.75% will be added for all credit card transactions. International students can select Peer Transfer, an international payment option provided through QuikPay.

What if I don't want to pay online?
You may continue to send your check through the mail. Your electronic bill includes a printer-friendly (PDF) version to use if your prefer to mail your payment. Please mail the PDF printed bill with your check.

How do I access my bill?
Students log into Blackboard/MyUNH, choosee tab at the upper right for Webcat/Services, then select Student Bill / Clearance Status / Refund Request. Choose View your student account / Request Refund for a real-time account view. That option also provides access to your current and previous billing statements and a Make E-Payment Now link for online payments.

What is WEBCAT and how do I get to it?
Webcat is part of the UNH student portal – Blackboard/MyUNH.  It allows students to register for courses, obtain schedules, transcripts, grades, view and pay bills, check clearance status, request refunds, view financial aid awards, and more. Students log into Blackboard/MyUNH and choose the tab at the upper right for Webcat/Services.

How do I know when my new billing statement is available?
An e-mail notification will be sent to you when your new electronic billing statement is available to view and pay. Notification is also emailed to Parent Portal account holders associated with each billed student account.

How do I make an online payment if I don't have an electronic billing statement?
Select View your student account in Webcat. Then click the Make E-Payment Now button, which will take you to the QuikPAY site. Enter the appropriate bank account and payment amount information on the screen, and submit the payment. QuikPAY will send you an e-mail notification stating that your payment is being processed, and will include a payment confirmation number.

When will the payment appear on my UNH student account?
Most payments are posted “real-time” – they will appear on student accounts a few seconds after they are confirmed on the payment screen.  If there is a delay for some reason, the payment should appear by the next business day.

Please plan ahead and submit your payment before the due date in order to avoid late fees. If the bank returns e-check payments to UNH due to “non-sufficient funds” (NSF), the student’s UNH account will be charged a penalty fee of $30.00. The payer may also be assessed an additional NSF fee by his or her financial institution.

Why doesn't my online billing statement show the payment I just made?

Is it possible to make an online payment if I don't have a checking account with a U.S. financial institution?
Students who do not have a checking or savings account with a US financial institution may view their student accounts and billing statements, but we are unable to accept online check payments from foreign bank accounts - checks must be in US dollars and come directly from a US bank account. International students can select Peer Transfer, an international payment option provided through QuikPay, or they may pay by credit card.

What if I can't make my payment on time because I can't get into my WEBCAT account or QuickPAY?
You are responsible for making your payment on time. To avoid being charged a late fee, submit your payment at least three business days before the due date. If you need technical assistance to access your account, please contact the UNH IT Help Desk at (603) 862-4242.

What if I have questions about my statement?
If you have specific questions about your billing statement, email Business Services or call at (603)862-2230. Remember that UNH can only discuss specific billing information with the student or Parent Portal account holder.

How can I authorize someone else to see my account or make a payment?
Students may elect to set up Parent Portal accounts for parents or others.

Is making a payment online via QuickPAY secure?
Your electronic payment information is transmitted securely using the industry standard encryption, Secured Socket Layer (SSL). Your bank account information is stored in an encrypted format on the QuikPAY site. Bank account information will not be collected or stored by UNH.

What happens if I leave school or I am no longer a student?
You will have access to your Blackboard/MyUNH account for some time after you leave school or graduate. If your account still shows a balance after you have left UNH, you will receive paper bills through the mail and your payment may be mailed or paid through the online system.

Have other questions not listed here?
Please contact Business Services by phone at (603) 862-2230 or e-mail Business.Services@unh.edu


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